My Services

WHAT I OFFER

Administrative Support

Efficiently managing your daily tasks:

  • Email Inbox Management: Keeping your inbox organised, filtering important messages, and ensuring timely responses.

  • Scheduling Appointments: Coordinating and scheduling meetings, appointments, and events.

  • Calendar Organisation: Keeping your calendars up-to-date and ensuring you never miss an important date.

  • Handling Phone Calls: Professionally answering and directing calls, taking messages, and following up as needed.

  • Document Management: Organising, filing, and maintaining digital and physical documents for easy access and reference.

Customer Support

Delivering exceptional customer service:

  • Customer Communication: Managing customer inquiries and providing timely, helpful responses.

  • Issue Resolution: Addressing and resolving customer issues promptly and professionally.

  • Support Documentation: Creating and maintaining FAQs, help guides, and support documents to improve customer experience.

Personal Assistance

Helping you manage personal tasks and responsibilities:

  • Errand Management: Coordinating and managing personal errands to save you time.

  • Personal Scheduling: Organising personal appointments and events to keep your personal life as organised as your professional one.

  • Task Coordination: Assisting with various personal tasks to help you stay on top of everything.

Travel Planning and Booking

Ensuring seamless travel experiences:

  • Itinerary Planning: Crafting detailed travel itineraries tailored to your preferences and needs.

  • Booking Management: Handling all aspects of travel bookings, including flights, accommodation, transportation, and activities.

  • Travel Support: Providing assistance with travel-related issues and ensuring your trips run smoothly.

Conversational Support

Providing a compassionate and attentive listening ear:

  • Empathetic Listening: Offering a supportive space for you to share your thoughts, feelings, and experiences.

  • Meaningful Conversations: Engaging in genuine and thoughtful conversations to help you feel connected and heard.

  • Emotional Support: Being there for you during times of loneliness or when you simply need someone to talk to.

  • Confidentiality Assured: Ensuring that your conversations are private and treated with the utmost respect and confidentiality.

Virtual Property Management

Expertly managing your property remotely, including Airbnb and Booking.com:

  • Tenant Communication: Handling tenant inquiries, issues, and communications.

  • Booking Management: Managing property listings, bookings, and ensuring optimal occupancy on platforms like Airbnb and Booking.com.

  • Maintenance Coordination: Arranging and overseeing maintenance and repairs to keep your property in top condition.

  • Guest Experience: Ensuring guests have a smooth and enjoyable stay by providing detailed check-in instructions and addressing any concerns promptly.

  • Listing Optimisation: Enhancing your property listings with compelling descriptions and high-quality photos to attract more guests.

Testimonials:

"Very reliable person. Follow the instructions in an excellent manner. Highly recommended!"Maciej Troscianko - Edinburgh

I am grateful to Iwona for completing the job exactly as requested, very professionally and fast. Myself and the team will definitely use her feedback and it will help us improve our products." - Keto Teasers - Sofia

"Really pleased with all of the work Iwona did for us over a two years period. Always available, really good communication and quality of work was always above the standard we would expect. We would have no hesitation in recommending Iwona for any role in the future and will also be looking to work with her again in the future should the need again rise" - John Johnson from Workwear Express